Support Center

Support Center:
Accessibility Statement for Learn360
Chris Plapp March 04 2019 09:28 AM

Infobase is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Infobase takes the following measures to ensure the accessibility of Learn360:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Learn360 is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Learn360. Please let us know if you encounter accessibility barriers on Learn360:

  • Phone: 1-800-322-8755
  • E-mail: support@learn360.com
  • Visitor address: 132 West 31st Street, 16th Floor
  • Postal address: New York, NY 10001

We try to respond to feedback within 1 business day or less.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Infobase
Digital Services Department
Director of Digital Services

Formal complaints

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

The Accessibility Conformance Report Template includes criteria from WCAG 2.0, EN 301 549 and 2017 Section 508. The 2017 Section 508 is also called the Revised Section 508.

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