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All video content has been verified to work on Chrome OS based devices.
The platform offers three logout options that can be enabled by our support staff. All three options can be set for all children accounts, or specific accounts only. Please specify when making the request to support. * User Account Logout Only (Defaul...
Download the Voluntary Product Evaluation Template (VPAT) document below.
If you are experiencing issues with video playback on the platform, such as excessive buffering, or videos not playing at all, please consult the below information.   GENERAL WHITELISTING The issue you are experiencing is due to the web filter of eit...
To optimize performance of streaming video and improve the speed of your video playback, we recommend that you:   * CLEAR TEMPORARY INTERNET FILES: Clearing your cache can lead to increases in performance. Steps taken to clear your temporary Interne...
MINIMUM REQUIREMENTS If you are experiencing issues with videos, please make sure you meet all minimum requirements: WINDOWS * Processor: 2.33GHz or faster x86-compatible processor or x64 1.6-gigahertz (GHz) or higher processor * Operating Syste...
PROBLEM: MP4 videos added as custom content do not start playing instantly, or at all. RESOLUTION: 1.  VERIFY H.264 CODEC: Verify that your MP4 files were encoded using the H.264 video codec. Free programs such as VLC or MediaInfo can be used to veri...
We will continue to support the playback of any existing videos stored in QuickTime, and Flash on your own servers, however, for new Custom Content uploaded after January 31, 2015, MP4 will be the only supported format. Current list of supported video ...
The following mobile devices have been tested for video and audio playback on the platform and are supported currently. SUPPORT LEVEL LEGEND In the tables below, colors and letters refer to: Tested and supported Not certified, not all features are ...
CUSTOM CONTENT SERVER SETUP INSTRUCTIONS To set up your server to stream MP4 content through the Custom Content section of your admin portal, you will need to set up your Windows Server as a media server capable of streaming MP4s. We recommend using Micr...
The Content Tools, Custom Content section of your admin portal supports playback of custom content video and audio files stored on your own local server. SETUP CHECKLIST: * Verify your server requirements, see below: * Setup your server to stream M...
Infobase is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality educational material to them. Because we gather certain types of information about and from users so t...
You can check your bandwidth using this third party tool [http://www.zdnet.com/broadband-speedtest/]from ZDNET. Any download speed below 4 mbps could potentially cause streaming problems. If bandwidth is sufficient and you are still having playback prob...