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What can I do if a video won't play?
Kristan Halpern, Last modified by Kristan Halpern June 13 2016 09:17 AM

If you are trying to view a video and you encounter a black screen where the video should appear then you will need to use the following information to update the Adobe Flash Player on your computer:

  1. Access the www.adobe.com webpage.
  2. Click the "Download" tab.
  3. Click the "Adobe Flash Player" link.
  4. Download and install the latest version of Adobe Flash Player on your computer.
  5. Restart your computer and then access Vault once again to view the video.

 

 

 

 

Related terms:  videos, troubleshoot, troubleshooting

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