Technical Support Information
Support Hours and Contact Information
Chris Plapp, Last modified by Scott Wojtowicz August 28 2015 01:38 PM

Online Databases

1-800-322-8755 Press (7)


Films On Demand

1-800-322-8755 Press (6)



1-800-322-8755 Press (5)


eLearning Modules

1-800-322-8755 Press (7)





Phone / Email Guidelines

  • Technical Support via phone, email or live chat will be readily available during the business hours of 9:00 AM to 5:00 PM EST, Monday thru Friday. Please use the specified contact information listed above for prompt and expert service.
  • To help ensure accurate results, please provide as much detail as possible regarding your question / issue and allow up to 24 hours for a response from our Technical Support team.


Support Center Guidelines

  • Infobase now offers a publicly accessible Support Center available online at:
  • The Infobase Support Center offers up-to-date product specific user guides, FAQs, video tutorials, help articles, and much more.
  • Technical support via Live Chat is also available for select products.  An icon is displayed on the left side of the product support site.


If you have any questions or would like more detailed information about the support hours of operation listed above, please contact our Infobase Technical Support Team at, or 1-800-322-8755.

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