Technical Support Information
Browser and Software Requirements
Chris Plapp, Last modified by Scott Wojtowicz October 13 2016 10:41 AM

To use this database you must have an Internet-accessible PC or Macintosh computer running an Internet browser. For the best results, we recommend that you download the most current version of browsers, Adobe Reader (for viewing PDFs)  Adobe Flash or an HTML5-compatible browser (for viewing videos), and QuickTime (for the Read Aloud feature) which are available as free downloads. The database and its videos can also be viewed on an Internet-connected mobile device.

 

 Minimum Requirements

  • Browsers: On PCs we support Internet Explorer 8.0 or higher (Internet Explorer 9.0 or higher is required for Interactive Experiments), Firefox and Chrome; on Macintosh computers we support Safari 5.1 or higher.
  • PDFs: We support Adobe Reader 9.0 or higher for viewing PDFs.
  • Videos: We support Adobe Flash Player 11.0 or higher or an HTML5-compatible browser for viewing videos.
  • Read Aloud: We support QuickTime 7.0 for using the Read Aloud feature. Currently, Read Aloud is not compatible with IOS devices or with 64-bit browsers.
  • General: Javascript and cookies need to be enabled & Broadband Internet Connection Required.

 

If you are experiencing issues with videos, please make sure you meet all minimum requirements:

 

Windows

  • Processor: 2.33GHz or faster x86-compatible processor or x64 1.6-gigahertz (GHz) or higher processor
  • Operating System: Windows 7, Windows 8, Windows 10
  • RAM: 2-4GB recommended
  • Video Card: 128 MB minimum
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  • 16-bit sound card & Speakers/headphones

 

Mac

  • Processor: Intel Core™ Duo 1.83GHz or faster processor
  • Operating System: Mac OSX v 10.6 or higher
  • RAM: 512 MB minimum (2-4GB recommended)
  • Video Card: 128 MB minimum
  • Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  • 16-bit sound card & Speakers/headphones

system requirements

 

If you meet all the minimum requirements and videos still are not working, try one of these tips:

  • If the video doesn't begin playing: Restart the web browser, select the video and click on the arrow to play.
  • If you can see the video but can't hear sound: Make sure the speakers or headphones are properly connected, turned on, and not muted.
  • If the video is choppy or stalling: Streaming video or video playback require a large amount of processor speed (CPU). To decrease the amount of CPU being used, close other programs and background services that may be running at the same time as your web browser. 

 

To check CPU usage for Windows users:

  1. Press Ctrl+Alt+Del.
  2. Click Task Manager.
  3. Click the Preferences tab.

 

To check CPU usage for Mac users:

  • Open the Activity Monitor Application.
    1. Open a new Finder window by clicking on the icon in the Dock.
    2. Navigate to the Applications section of your Mac hard drive.
    3. Open the Utilities folder within the Applications section.
    4. Double-click on the Activity Monitor icon to launch the utility program.
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